We are never disappointed unless someone or something does not meet our expectation. - Petey Parker
     
     Expectation:  What is the expectation?
     
     Training:  What needs to happen for you (us) to meet the expectation?
     
     Consequences:  What are the consequences of not meeting the expectation?
     
     These three questions can be used in almost any decision making scenario on a business or personal level.
     
     When to use in hiring:
     
     Expectation:
     - Define what the job description is.  Be very clear during the interview process.
     - Hire and train with an exit strategy in mind.  (Remember, it is easier to say hello than goodbye.)
     
     Training:
     - Identify how you, your company or organization will help new hires achieve the desired expectations.
     
     Consequences:
     - Clarify the consequences up front. 
     - Define what happens if the new hire does not meet those expectations.
     - Suggest potential positive consequences when the expectation is exceeded.
     
     Dialogue:
     "Our expectation is well defined in the job description.  (Read it and expand on it.)  We have an excellent training program and your manager will be available to you for ongoing support.  It is for our mutual benefit that you succeed in this position.  When we have done all we can to insure success, the consequences will include a meeting within the next 90 days to make sure our partnership meets the original expectation and decide either to continue our working arrangement or conclude that it is not a fit.  Our commitment to you is to do everything possible to move forward and we will ask for your commitment to do the same.  (You may want to develop a two-way commitment letter.)
     
     This process can be used in Management during performance reviews; Leadership roles requesting a commitment from a board of directors or committee chairs; Sales when hiring your sales ataff and they, in turn, can use this dialogue with clients.  It works in most Social Relationships by modifying the dialogue to meet your expectation.  Try it with your children, spouse, friends and perhaps yourself.
     
     "Petey helped me focus on the 'quality of time', both professionally and personally.  Her guidance in hiring my assistant and redefining job duties to help me attain our desired goals has changed my life."
     - Steve Little, President, KPost Company
     
     Petey can help your organization define expectations, train to those expectations and identify the consequences if those expectations are not met.  She can customize a keynote address, seminar or consulting program to meet and exceed your goals.
     
     PETEY HAS LAUNCHED HER BLOG!
     Petey has been in the business world as a keynote speaker and consultant for a long time.  She has learned what to do and what not to do from her experience as a corporate executive for 30 plus years.  Now she is sharing her perspective with you, as well as offering her comments on today's issues and headlines.  Join the discussion at http://blog.peteyparker.com/
     
     Books for the holidays!
     Petey's books are great holiday gifts for your friends and colleagues.  Order Body Language & Soulful Thoughts and Blueprint for Success at http://tinyurl.com/ykqw5nd